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Store Operation SOP

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This 22-page Store Operations SOPincludes the operational flow of all areas in the stores.

These are particularly critical since these are the determining factors whether customers will be please with their patronage or will give our competitors their business.

Standard work flows for all branches in the Company are indicated in this section.  When these standards are followed, customers will see a seamless operation and will identify the kind of experience they have with the brand and not with particular branches.

This is the goal of the Company to project a singular experience for the customers so they can expect the same in whatever branch they go to.  Standard operations promote the brand and a strong brand assists all branches.

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Description

Overview

This 22-page Store Operations SOP includes the operational flow of all areas in the stores.

These are particularly critical since these are the determining factors whether customers will be please with their patronage or will give our competitors their business.

Standard work flows for all branches in the Company are indicated in this section.  When these standards are followed, customers will see a seamless operation and will identify the kind of experience they have with the brand and not with particular branches.

This is the goal of the Company to project a singular experience for the customers so they can expect the same in whatever branch they go to.  Standard operations promote the brand and a strong brand assists all branches.

 

What’s Inside:

This Simplified Standard Operating Procedure (SOP) covers the following key areas:

1.   Branch Products & Services – including sample itemized products and services.

2.   Branch Operation – including branch layout, staffs schedule, and customer flow.

3.   Customer Service – including goals of customer service and the 10 Customer Service Commandments

4.   Cleanliness and Maintenance – including cleaning tools and cleaning procedures.

5.   Emergency and Security Procedures

 

Applicable For:

This document is applicable for medium-sized businesses with several stores or branches like food, services, and retail companies.

However, please note the following:

1.)  This is just a template designed to guide you and serve as a starting point for your company.  You need to customize it according to your own processes and procedures.

2.) This is the SOP for our company, Ink All-You-Can.  Thus, some processes or items may not be applicable for your own company.  Please just ignore them.

Click here to read our FAQs.

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